Next steps in your application
Here are the steps you can expect to follow when either borrowing more, moving your mortgage to us or buying a property.
Start your application
Give us a call or apply online using our find the mortgage for you tool.
If you apply online you’ll need to fill in some details and then we’ll call you back.
If you apply on the phone we can get all of this information from you there and then and should be able to give you an Agreement in Principle right there on the phone.
Get an Agreement in Principle
During your first phone call with us we’ll go through eligibility and an affordability assessment with you. And we should be able to give you with an Agreement in Principle (AIP) right there on the phone.
If not, we might need to contact you later to check a few things. In this case we’ll let you know as soon as our decision has been made.
The AIP process takes into account your income and outgoings so have these details to hand and you’ll need to be somewhere you can openly share this personal information over the phone:
- Credit, store or charge card balances
- Loans (both sole and joint applicants)
- Car Leases
- School Fees
- Divorce settlement payments
We’ll tell you which documents you need to send us to support your application
Mortgage appointment – agreeing your mortgage rate
After we’ve received the documents we asked you to send, we’ll ring you to arrange a phone appointment with one of our qualified Mortgage Advisers, who will help you find the most suitable mortgage from our range.
You’ll be able to secure your mortgage rate, which is easy to do over the phone. If you’ve selected a rate that includes a booking fee, you’ll have to pay this in order to secure the rate you want. If you don’t the rate might change.
We’ll get a professional valuation of the property you want to buy, making sure it’s suitable for a mortgage. Depending on the type of valuation you choose, this could also show anything that might be wrong on the property.
The valuation company will contact the seller to arrange a suitable time for their valuation. It normally all takes around two weeks.
Your mortgage documents
Once your Mortgage has been approved we’ll send you all your documentation in the post. Keep them safe.
The legal bits
You’ll need to get a solicitor or licensed conveyancer to help with all your legal stuff.
When we give you your Mortgage Offer, your legal team will get in touch to ask you for any extra information they need. They’ll then deal with all the legal bits of your sale, including researching the property and dealing with the seller’s legal team on your behalf.
This can take between two and six weeks, though sometimes it can be longer.
When you and your solicitor are both happy to proceed, you’ll sign contracts and the solicitors will exchange them. The deposit your solicitor is holding for you will be transferred to the seller’s solicitor, ready for completion. If you’d like an update, it’s always best to contact your solicitor or licensed conveyancer, as we’ll also be waiting to hear from them in order to complete your Mortgage application.
Then you’ll get a transfer deed, naming you as the new legal landowner.
Your mortgage completion date
We’ll open your mortgage account and send the money to your solicitor.
Pick up the keys
You’re all done and ready to move in. Remember, lift with your legs, not with your back.
Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.
If you want to:
Move house, remortgage, discuss rates or borrow more
New to first direct
0800 48 24 48†
Existing first direct customers:
03 456 100 103†
If you have:
Completion questions, payment changes, statement requests, or to pay off your mortgage
03 456 100 198††
† Lines are open Mon to Sat 8am to 8pm and Sun 9am to 8pm.
†† Lines are open Mon to Fri 8am to 9pm and Sat 8am to 5.30pm.