Home Mortgages Mortgage guides Existing mortgage customers

Existing mortgage customers

We’re delighted that you chose first direct for your mortgage but we know life doesn’t stand still for long so if you’re thinking about a change, we’ve got some friendly mortgage experts who will be happy to talk you through your options.

If you’re wanting to move house or remortgage, discuss our rates or borrow more :

03 456 100 103

If you want to pay off your existing first direct mortgage or have questions about your payments or statement:

03 456 100 198

Review your existing mortgage

If your current mortgage is coming to an end or you’re thinking of making a change we have a range of Fixed Rate and Variable Rate Mortgages for you to choose from.

If you’d like to discuss anything about your existing Mortgage please call us on 03 456 100 236.

Borrow more money

If you're thinking about borrowing more money against your property, for something special like home improvements, we could help. Please call us on 03 456 100 173.

Move home

Make moving home easier, by taking your existing Mortgage with you. This is called ‘porting’ – and you can top up any extra with an additional mortgage deal, but remember it's subject to status and our lending criteria at the time.

Call our Mortgage team on 03 456 100 236 to find out more.

Or compare our Mortgages yourself with our Find a mortgage for you tool.

Make extra payments

Our mortgages give you the flexibility to make overpayments. You could reduce the amount of interest you pay, reduce your monthly payments, or even pay your mortgage off earlier. Please check if any early repayment charges apply before you make any overpayments.

If you'd like to make an overpayment, just give us a call on 03 456 100 198 – or try our Overpayments calculator to work out how much you could save.

Get some help with my payments

Things change, life moves on and your finances might not always be as secure as they were when you took out a mortgage. But try not to panic – we have people who specialise in helping anyone in a tricky situation. Please call us as soon as things start to look uncertain on 03 456 100 192. This team is here Monday to Thursday 8am to 9pm, Friday 8am to 8pm, Saturday 8am to 6:30pm, Sunday 9am to 6:30pm and 8am to 8pm on Bank Holidays (except Christmas Day).

Find the mortgage for you

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.

Lines are open Mon to Fri 8am to 10pm, Sat 8am to 8pm and Sun 9am to 8pm.

Lines are open Mon to Fri 8am to 9pm, Sat 8am to 5.30pm.