Home Mortgages Mortgage guides Existing mortgage customers

Existing mortgage customers

We’re here to help you with your mortgage. On our App or over the phone. Day or night.

Switching your rate

If your current rate is ending in the next 180 days, you could switch to a new rate and avoid Early Repayment Charges.

03 456 100 103 Fixed rate   or   Tracker rate

Moving house

Make moving house easier by taking your existing mortgage with you using our ‘porting’ service.

03 456 100 236 Find out more

Borrow more

If you're thinking about borrowing more money against your property, we might be able to help you.

03 456 100 173 Find out more

Check your balance

Download our App on compatible devices and check your balance wherever and whenever you want.

Make overpayments

You could reduce the amount of interest you pay, reduce your monthly payments, or even pay your mortgage off earlier. Read our Early Repayment Charges page first.

03 456 100 198 Overpayments calculator

Worried about payments?

We all fall on hard times. That’s why our specialist team is on hand to help those in tricky situations.

03 456 100 193

Your mortgage details

To find out more about your existing first direct mortgage, chat to us via our App or Online Banking.

Chat with us Login > select 'Message us'

Pay off your mortgage

To pay off your mortgage in full, or re-mortgage with another provider you’ll need a redemption statement.

03 456 100 198

Anything else?

We understand that mortgages can be complicated. If you have any questions, we’re always here to help.

03 456 100 236

Following the recent announcement from the UK government, our FAQs on mortgages and interest rates might help you.

The Bank of England base rate and your mortgage

Changes to the Bank of England base rate may impact your mortgage repayments.

Find the mortgage for you