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Existing mortgage customers
We’re here to help you with your mortgage. On our App or over the phone. Day or night.
Switching your rate
If your current rate ends in the next 180 days, you can choose a new rate anytime to start when your current rate ends and avoid Early Repayment Charges.
Moving house
Make moving house easier by taking your existing mortgage with you using our ‘porting’ service.
Borrow more
If you're thinking about borrowing more money against your property, we might be able to help you.
Check your balance
Download our App on compatible devices and check your balance wherever and whenever you want.
Make unlimited Overpayments
You could reduce the amount of interest you pay, reduce your monthly payments, or even pay your mortgage off earlier. Read our Early Repayment Charges page first.
Worried about payments?
We can all fall on hard times. That’s why our specialist team is on hand to help.
Your mortgage details
To find out more about your existing first direct mortgage, chat to us via our App or Online Banking.
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Pay off your mortgage
To pay off your mortgage in full, or re-mortgage with another provider you’ll need a redemption statement.
Anything else?
We understand that mortgages can be complicated. If you have any questions, we’re always here to help.
The Bank of England base rate and your mortgage
Changes to the Bank of England base rate may impact your mortgage repayments.
Find the mortgage for you
Think carefully before securing other debts against your home. Your home may be repossessed if you don't keep up repayments on your mortgage.