Existing mortgage customers
We’re here to help you with your mortgage. On our App or over the phone. Day or night.
Check your balance
Download our App on compatible devices and check your balance wherever and whenever you want.
Worried about payments?
We all fall on hard times. That’s why our specialist team is on hand to help those in tricky situations.
Your mortgage details
To find out more about your existing first direct mortgage, chat to us via our App or Online Banking.
Chat with us Login > select 'Message us'
Pay off your mortgage
To pay off your mortgage in full, or re-mortgage with another provider you’ll need a redemption statement.
We understand that mortgages can be complicated. If you have any questions, we’re always here to help.
Following the recent announcement from the UK government, our FAQs on mortgages and interest rates might help you.
The Bank of England base rate and your mortgage
Changes to the Bank of England base rate may impact your mortgage repayments.
Think carefully before securing other debts against your home. Your home may be repossessed if you don't keep up repayments on your mortgage.