Amend your existing online application

If you’ve recently applied for your first direct mortgage online and wish to make any amendments to your application, you’re able to change the following online:

  • loan amount
  • mortgage term
  • mortgage type (i.e. change from offset to repayment only)
  • interest rate (e.g. change from fixed, tracker or standard variable)

In order to make amendments, you’ll need to:

1. Use our ‘Find a mortgage for you’ tool to find the mortgage you would now wish to change to – remembering to select ‘Amending an existing application’ in the ‘I am..’ field.

2. Once you’ve selected the mortgage, you’ll then need to click on ‘Full details’, followed by ‘How to Apply’.

3. Then simply follow the on-screen instructions.

Please Note: You'll need to complete a new mortgage application if you want to make any other amendments to your online mortgage application or if your application was submitted over five months ago. If you do not wish to amend your interest rate, but cannot find the interest rate you originally applied for, please call us on 03 456 100 103.

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Important Notes

first direct Offset Mortgages are interest only mortgages. The monthly payments shown on the next screen will cover only the interest charged on your mortgage.

This payment does not cover an amount that you need to pay to a repayment strategy. You are responsible for making your own arrangements to repay your mortgage at the end of the mortgage term.

You must demonstrate that you have a suitable repayment strategy in place. You may choose to use an endowment policy or another investment or savings plan.

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Ways to apply

New mortgage customers


If you would like some advice as to which of our mortgages may be best for you, a first direct Mortgage Advisor can help. Our Mortgage Advisors will help you look at your financial position as a whole and recommend a suitable first direct mortgage based on what's most appropriate for you.

Book an appointment with one of our mortgage advisors

03 456 100 103


You can apply online whenever it suits you. You need to be aware, however, that by choosing to apply online, we're not able to give you mortgage advice. first direct (a trading name of HSBC Bank plc) cannot assess the suitability of the mortgage product(s) that you select online. This means you won’t benefit from the protection provided by the Financial Conduct Authority’s rules which otherwise require mortgage lenders to assess the suitability of such mortgage products. As a responsible lender, we'll consider whether your mortgage payments and any associated repayments meet our credit policy.

Find a mortgage for you

What we need from you

We want to provide you with the best mortgage to suit your personal circumstances, and to do this we will need to ask you for detailed information about your regular payment commitments.

  • Income
  • Loans (for both sole and joint applicants)
  • Credit, Store or charge card balances (when the balance is not paid in full each month)
  • Utilities (gas, electric, water etc)
  • Telephones
  • TV Packages
  • Council Tax
  • Insurance payments (car, life, house etc)
  • Pension contributions
  • Childcare costs
  • School fees
  • Alimony payments (e.g. divorce settlement)
  • Subscriptions
  • Car lease

Existing mortgage customers

  • to switch your current deal

    03 456 100 236

  • any other mortgage enquiries

    03 456 100 173

Amend an existing application

You can make changes to an application you have recently made if they are for the same property. Go to our Find a mortgage for you tool, choose the 'Amend an existing application' option and follow the instructions.

If you wish to apply for a mortgage on a different property please use our Find a mortgage for you tool and start another application from scratch, i.e. please do not choose 'Amend an existing application'.

Queries about your recent online application?

  • New to first direct

    0800 389 8347

  • Existing account holders

    03 456 100 200

When we are looking at your application we will consider your individual circumstances, but there is some criteria that you should be aware of. We’ve put these here in one place so you can check before applying. If you are not sure, call to speak to one of our mortgage associates and they will talk you through.

Information on the mortgage industry rule changes, effective 26 April 2014, can be found here

All customers

In order to apply for a first direct mortgage you and any joint applicant must:

  • be a permanent UK resident and UK tax payer
  • be able to provide evidence of your income and outgoings to show that the mortgage is affordable.
  Repayment Offset
Minimum loan £10,000 £30,000
Minimum salary - sole applicants must have a minimum salary of £50,000, joint applicants must have a combined salary of £75,000, or one party with a minimum salary of £50,000.
Maximum term 40 years 25 years
Minimum term 2 years 2 years
Maximum loan
to value (LTV)
90% 75%

General property criteria

All properties must be in the UK and be of standard construction with a working kitchen and bathroom.

At the moment, first direct do not lend on Buy to Let properties or where the property has been bought under a right to buy or shared ownership scheme. The property must be used as your main residence and not for business purposes.

For leasehold properties, we will only lend where there is at least 25 years left on the lease at the end of the proposed mortgage term.

New build properties

We count a property as being new build if it is less than two years old or has never been occupied in its current format. If you're borrowing against a new build property:

  • we may lend up to a maximum of 85% Loan to Value (LTV)
  • if you have an LTV greater than 75% you will need to have a minimum deposit of £25,000.

For re-mortgage applicants

  • your property cannot be currently up for sale.

Properties with land

If the property will have more than 15 acres:

  • we will require a building survey before we can release any part of the mortgage loan
  • you will need to confirm that there is no agricultural restriction attached to the property and that it is used for personal use
  • we will only be able to lend you up to 75% of the purchase price or valuation, whichever is the lower.


  • we may not offer a mortgage on a flat in the same building as a commercial property
  • if the building containing the flat has more than five floors, it must have a lift
  • if the block is ex-local authority then we will require confirmation that at least 75% of the flats are now privately owned.
  • we are generally unable to offer lending on freehold flats in England and Wales unless the property is of a particular type located in Tyneside or we are also taking security against the freehold of the whole building.


If you, or your joint applicant, is self-employed, you will need to submit audited accounts prepared by an appropriately qualified accountant in support of an application. The governing bodies that we recognise for accounting purposes are as follows:

  • ACCA / FCCA – Association of Certified Chartered Accountants
  • ICAEW – Institute of Chartered Accountants (England & Wales)
  • ICAS – Institute of Chartered Accountants (Scotland)
  • AAT – Association of Accounting Technicians
  • ATT – Association of Taxation Technicians
  • CIOT – Chartered Institute of Taxation
  • CIMA (ACMA) – Chartered Institute of Management Accountants
  • ICAI – Chartered Accountants of Ireland
  • IFA – Institute of Financial Accountants.

If you are an accountant and you complete your own accounts or a Sole Trader and complete your own self-assessment for Inland Revenue Tax purposes, you will also need to have them retrospectively signed and over-stamped by another independent accountant.

Find a mortgage for you

Quickly search our wide range of mortgages to find those that may be available to you.

Find a mortgage

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.

† Our Mortgage Team is available Mon to Fri 8am to 10pm, Sat 8am to 8pm and Sun 9am to 8pm